Frequently Asked Questions

Below are a list of FAQs we have received at Creative Travel, Inc. Feel free to contact us if your question is not answered below.

What are the cancellation options?

The cancellation options all depend on if you purchased any type of cancellation or trip insurance.  For trip packages, every vendor or organization may have different policies.  It is suggested that you get cancellation insurance if you are not sure.  If you are purchasing one of our day-trips the cancellation policy is that with at least 120 days notice prior to your trips’s departure,  you may get a full refund minus any fees that were put on for your trip;  With between 61 and 119 advanced days notice, you may get a full refund minus any fees that were put on for your trip and a $30 per person fee,  With 31 to 59 days notice you may have an in-house credit for the amount less and fees that were put out for your trip.  There are no refunds 30 days or less cancellation prior to the date of the trip

Why use a travel agent or agency?

While the consumer of today feels empowered to do everything by themselves, when making plans for traveling abroad, this attitude can be the cause of a bad experience. A travel agent can share years of experience that can make of your vacation something to talk about, rather than regrets; and for the same price, or most times for a bit less.

What if I contact the many online and well-known booking sites?

Canned chicken soup tastes okay, but it will never replace the taste of soup made fresh chicken, herbs, vegetables and other great ingredients. Same goes with a vacation. You have worked hard all year and are ready to spend a great deal of money, so why not do it right for you and get really terrific benefits by having the vacation of your dreams rather than their soup? Also, isn’t it nice to be able to talk to someone when you need to and know that someone on the other end really does care about your vacation and what you put into it?

When should I book My Trip?

As soon as you are sure which dates you wish to travel, we would advise you to make your reservation. During traditionally busy periods (Christmas, Carnival, Easter, Summer), we would book as early as possible. To obtain the lowest airfare must be book within 14 days and sometimes 21 days or more in advance. Some destinations like the Caribbean, Mexico, Central and south American may have low prices with no advance purchase. Call us to get current prices 302-658-2900.

I am ready to book - what do I do now?

Call 302-658-2900 (if outside the State of Delaware call 888-581-8747 or e-mail us at specialist@creativetravelinc.com with the following details.

  1. Full passenger name(s) as per your passport or Id issued by any government.
  2. Dates you wish to travel (let us know if you have any flexibility) and how long you want to stay.
  3. Contact number.

Do I have to pay in full right now?

This depends. Some packages require payment to be made at the time of booking. Some other fares could be paid a few days after the reservation is done. Travel Tip – Pay early. We issue the ticket early and you avoid possible fare increases. We can let you know with each reservation what is required by that tour, cruise or package vendor.  Our day-trips must be paid in full at time of booking.

What payment options do I have?

  • By Cash
  • Local (Delaware) check if paying for trip at least 21 days in advance
  • By Credit card (Visa, Master Card, American Express (only if accepted by vendor directly) and Discover) (NOTE:some of our vendors may accept other cards directly too)
  • For credit card payments. In order for the charge to be processed; passenger must complete and sign The Creative Travel Credit Card Authorization Form and fax it to 302-709-2329, along with a copy of the credit card, front and back and the copy of a government issued picture ID.

Can I change a name on my travel documents?

Name changes depend on the package and the when the change is made. In many instances, if you make the change prior to the airline portion of the package being ticketed, you may potentially be able to make a name change without any extra fees. If the airline portion is already ticketed changing a name could incur a extensive fee plus the difference in cost between the current ticket price and the price of the ticket when originally purchased. Insurance can be purchased that could possible, under some circumstances, refund the costs.

What types of documents are required to travel?

For a domestic packages at check in a government issued ID is required. For international travel a passport is needed, and depending on the country you are visiting a visa may also be required. So, please be advised to check if you need a visa for your destination. Our agents are not responsible for information regarding visa or passport requirements, but can assist you as much as possible if you ask.

Can I travel with a one-way ticket to any country?

If you are not a citizens of that country, in most cases, you can not travel with a one way ticket. You need to have round-trip ticket.

On International flights do I need to pay departure tax?

Sometimes. in a few countries, a departure tax at the airport on the day you are returning home and it has to be paid in cash.

Could a minor flight unaccompanied?

Minors between the ages of 7-12 years old could travel alone with an escort service offered by the airline of your choice. There may be an extra charge by the airline. For connecting flights, they are allow to travel only on an early flight and it has to be at least one or more flights after the one they are flying.

How many pieces of luggage I'm permitted?

Must of the airline allow you to take 2 pieces of no mare than 70lbs and a carry-on of no more that 35lbs. Extra luggage may be permitted by the airline at an extra cost.

Can I bring extra luggage?

Yes, you can. Airlines will charge an extra fee for each luggage you bring.

Can I change the dates on my ticket or destination?

The ticket has to be unused in order to change destination. Depending on the type of ticket you have you can change the destination.

Could senior citizens obtain discounts?

All of our quoted prices include all discounts available.

Can I purchase insurance for my trip?

Yes, you can. We offer a wide variety of insurance packages directly through the different insurance companies to fit all of your needs. View the travel insurance policies.

It's my ticket refundable?

Must of the tickets are non-refundable. Unless you purchase an unrestricted airline ticket.

When can I cancel my reservation if I'm not traveling?

Each cruise line, tour package and destination property has their own cancellation policy. In some cases you could loose extensive amounts of money depending on when you cancel. We recommend travel insurance to help in many of those situations.  The cancellation options all depend on if you purchased any type of cancellation or trip insurance.    It is suggested that you get cancellation insurance if you are not sure.  If you are purchasing one of our day-trips the cancellation policy is that with at least 120 days notice prior to your trips’s departure,  you may get a full refund minus any fees that were put on for your trip;  With between 61 and 119 advanced days notice, you may get a full refund minus any fees that were put on for your trip and a $30 per person fee,  With 31 to 59 days notice you may have an in-house credit for the amount less and fees that were put out for your trip.  There are no refunds 30 days or less cancellation prior to the date of the trip

Where do I get a passport application?

Creative Travel, Inc has the required form that you can pick up from our office or ask to have mailed to you Forms are also available at public offices like Post Offices, courthouses or municipal offices where passport applications are accepted You can search for a location near you click here for other passport questions and information visit here

Do I really have to worry about drinking water on my trip?

Be very careful when traveling outside of your home country. Many people find that they get sick when drinking water internationally. To avoid this problem, only drink bottled water. Also, avoid foods that are water-based, such as Popsicle’s. Your body will not be used to the bacteria that is present in the water. Also, take care with the food that you eat. Try to eat in established locations, such as nicer restaurants. You can get some great travel food at a restaurant that gives you a taste of the country you are visiting, without risking getting sick. When eating on your own, avoid food that requires a lot of handling. Try to buy pre-packaged foods that do not require handling by employees of the store whenever possible. While you want to avoid tap water, it is important to make sure that you stay hydrated. Not drinking enough water is a common problem for people who are traveling. Make sure that you always have a bottle of water on hand, and that you drink plenty throughout the day.

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